FAQ

Where can I shop for Ciao Specs?

Currently Ciao Specs is only offered on www.ciaospecs.com. 

 

 

 

 

What is included in my Ciao Specs order?

Every order of Ciao Specs includes a hard case, dust bag, & cleaning cloth.

 

 

 

 

When will my order arrive?

Orders are prepared in our warehouse in New York City for domestic shipping only. Please allow 2-3 business days for arrival unless overnight shipping has been requested. Please allow 1-2 business days for arrival on overnight shipping orders.

 

 

 

 

Which courier do you use?

Ciao Specs uses USPS.

 

 

 

 

What if I’m not home for delivery?

A signature is required upon obtaining goods. If you will not be home to receive the package, it will be sent to your nearest USPS location.

 

 

 

 

How much is shipping and handling?

2-3 day shipping and handling is complimentary. We do offer overnight shipping at the rate of $30.

 

 

 

 

When will I receive my tracking number?

An email will be sent to you once your order has been placed. If you do not receive an email confirmation with tracking number in 48 hours please email customerservice@ciaospecs.com

 

 

 

 

What is the Ciao Specs return policy?

NO RETURNS. Exchanges are available only with all original case, dust bag & cleaning cloth within 5 days of receiving your order. Any exchange shipping labels printed are at the customers expense.

 

 

 

 

When does overnight orders need to be placed?

Overnight orders need to be placed by 11am EST.